Help Center
Everything you need to know about turning what you don't use into cash with Reloot. Can't find your answer? Reach us and we'll help.
How Reloot works
What is Reloot?
Reloot is an app that turns what you no longer use into cash. Point your camera at any object: the AI recognizes it, estimates its real resale value with a strategy (sell fast, recommended or max), writes the listing and a negotiation script, and you sell it inside Reloot's own marketplace.
How is it different from apps that only appraise?
Most tools just tell you what something is worth and send you to sell it somewhere else. Reloot sells it for you: it has its own marketplace (Reloot Market) with buyers, and the AI writes your listing and helps you close the deal. “The others tell you what it's worth. Reloot sells it.”
Do I need to download anything?
No. Reloot is a web app you can use right now at reloot.app on your phone or computer. You can also install it to your home screen for a full-screen, app-like experience (Android and iOS).
AI appraisal
Is it free to appraise?
Yes. The Free plan includes 5 appraisals per month, plus a free daily scan and credits you can earn. You can already list and share for free — no card required to start.
How accurate is the appraisal?
The AI gives a real resale range based on the photo — it's an estimate, always shown as orientative. When real market comparables are available for the item, the range is refined with actual listing data. We never quote a fixed price without a photo.
Do I need an account to appraise?
Yes, a free account (just your email and a 6-digit code — no password). It keeps your appraisals, protects the service from abuse and lets you list and track everything you scan.
What can I appraise?
Almost any physical used item: phones, consoles, electronics, appliances, furniture, bikes, tools, instruments, watches, collectibles and more. If the AI isn't confident, it tells you honestly.
Selling
How do I sell something?
Scan the item, review the appraisal, and tap to publish it to Reloot Market in one step. You can also publish any past appraisal from your history. Reloot writes the listing title and description for you.
Does Reloot charge a commission?
Reloot only earns when you sell, through a marketplace commission: 8% on Free, 5% on Pro and 3% on Reseller. Appraising, listing and sharing are free.
What is the negotiation script?
When a buyer makes an offer or messages you, Reloot's AI can write a ready-to-send reply based on your floor price and the tone you choose (firm, flexible or close the deal). It's part of “Reloot sells it for you.” The negotiation assistant is a Pro feature.
My item isn't selling. What can I do?
Reloot flags listings that have been up for a while without selling and suggests lowering the price (which also notifies people following the item). A small markdown often unlocks the sale.
Buying
How do I buy on Reloot Market?
Browse the catalog, open an item and buy it, or make an offer. You can save a search and Reloot notifies you the moment something matching gets listed.
Can I make an offer?
Yes. On most listings you can send an offer below the asking price; the seller can accept, reject or counter. It's the natural way to close a used-item deal.
How do I know a seller is trustworthy?
Sellers build a reputation from their sales and ratings, shown on their profile. Reloot also surfaces trust and authenticity signals to help you decide — always as signals, never as a verdict.
Payments & safety
Is it safe to sell and buy on Reloot?
Reloot Market is designed so selling is safe. Payments are processed by an established payment provider — Reloot doesn't store your card. Our goal is that the buyer's money is only released once they confirm they received the item; we're building out that payment-protection layer. Marketplace payments are currently in beta and we say so clearly on every transaction.
How are payments processed?
Through an external payment provider. Reloot never stores card details. Prices are shown in your local currency; the canonical base currency is USD.
What if I don't receive the item?
Because payments are in beta, we're transparent about it at every step and recommend in-person delivery where possible. The payment-protection (escrow) layer that holds the buyer's money until delivery is confirmed is being rolled out. If something goes wrong, contact us at hola@reloot.app.
Account & plans
How do I create an account?
Enter your email and we send you a 6-digit code. Type it in and you're in — no password to remember.
How much does it cost?
The Free plan lets you appraise (5/month), list and share at no cost. Pro and Reseller add more appraisals and lower the marketplace commission (5% and 3%). You only ever pay a commission when you actually sell.
In which countries does Reloot work?
In 172 countries, with automatic currency and language detection (Spanish, English and Portuguese).
How do I delete my account or manage my data?
From your account settings you can manage your plan, notification preferences and delete your account (self-service). See our Privacy Policy for how we handle your data and photos.
Still need help?
Write to us at hola@reloot.app and we'll get back to you. You can also manage your plan, privacy and account deletion from your account settings.
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