Privacy Policy

1. What data we collect

• Account: your email address, used for passwordless sign-in via a one-time code sent by email. We do not handle or store passwords.
• Photos you upload: the images of the items you want to appraise. They are processed to generate the value estimate and the listing.
• Content you create: marketplace listings, offers, messages, reviews, and data about your sales and purchases.
• Transaction and wallet data: balances, movements and settlements within Reloot Market and Reloot Payments.
• Usage and device data: basic technical information (device type, language, approximate country, usage events) to operate and improve the service.

2. How we use your data

• Authenticate you and give you access to your account.
• Generate AI appraisals, listings and negotiation scripts.
• Operate the marketplace: list, offer, buy, sell and settle payments.
• Send you notifications about your activity (offers, sales, price alerts).
• Prevent fraud and abuse, and comply with legal obligations.
• Improve the product and personalize your experience.

3. Who we share data with

• We do not sell your personal data. We share it only with providers that help us operate:
• OpenAI — processes the photos and text you upload to generate the appraisal and the listing. Images are sent for that purpose.
• Supabase — database, authentication and storage infrastructure where your data is kept.
• Payment processors (e.g. Mercado Pago) — to process marketplace payments. Reloot does not store your full card details.
• Google Play — to manage in-app subscriptions.
• Other users — the public information in your listings (title, photos, price, reputation) is visible to buyers.
• We may also disclose data if required by law or to protect rights and safety.

4. Retention

We keep your data while you have an active account and for as long as needed to provide the service, comply with legal obligations, resolve disputes and enforce our agreements. You can request deletion of your account (see section 6).

5. Security

We apply reasonable technical and organizational measures to protect your information (encryption in transit, access control). No system is 100% foolproof, but we work to keep your data safe.

6. Your rights

You can access, correct or delete your data, and request the closure of your account. To exercise these rights, write to us at soporte@reloot.app.

7. Minors

Reloot is intended for people over 18. We do not knowingly collect data from minors. If you believe a minor provided us with data, contact us and we will delete it.

8. International transfers

Reloot operates globally. Your data may be processed in countries other than yours, always with appropriate safeguards.

9. Changes to this policy

We may update this policy. We will publish the current version on this page with its update date.

10. Contact

Questions about your privacy? Write to us at the address below.